Billing & subscriptions
When does my subscription actually start?
Your billing period starts the moment your payment succeeds, never from the date you registered your account. If a payment fails or is cancelled, no subscription starts and nothing is charged.
If I renew early, do I lose the time I already paid for?
No. Renewing before your current period ends extends your subscription from its existing expiry date, not from today. You keep every day you've already paid for.
Can I switch packages in the middle of a billing period?
Package changes are handled by our team. Contact support and we'll update your agreement; you'll get an email confirming the new package, price and expiry date.
Does my subscription renew automatically?
No. You choose when to make a renewal payment. We'll send reminders as your renewal date approaches so it's never a surprise.
Payments
How do I pay?
Every payment is made via M-Pesa. When you check out, an STK push prompt is sent directly to your phone. Enter your M-Pesa PIN there to complete the payment.
My payment seems stuck. What do I do?
Give it a moment; confirmation is usually near-instant but can occasionally take longer over a slow connection. If several minutes pass with no change, check for an SMS from Safaricom about the transaction itself before contacting us.
Can I pay with a card, PayPal, or bank transfer?
Not currently. AlphaHost processes payments exclusively through M-Pesa.
Invoices & receipts
Where can I find my invoices and receipts?
Every invoice you've ever been issued is available from your dashboard, each downloadable as a PDF. Once an invoice is paid, its receipt is generated automatically and emailed to you immediately, and is also available for download at any time.
Can I get an invoice before I pay?
Yes. Your agreed amount is always visible on your private package page and dashboard, and pressing Pay Now generates the invoice before any payment is collected, so you know exactly what you're being asked to pay.
Account management
How do I update my profile or phone number?
From your account profile settings, at any time. Keeping your phone number current matters since it's what receives the M-Pesa payment prompt.
What's the difference between deactivating and deleting my account?
Deactivating blocks sign-in but keeps everything intact in case you come back. Deleting is more permanent. Your personal profile information is anonymized, though invoices and payment records are kept for accounting purposes regardless.
I forgot my password.
Use the "Forgot password" link on the sign-in page. For security, the reset link that's emailed to you expires after 20 minutes.
Security & privacy
Is my payment information safe?
AlphaHost is engineered with a security-first architecture at every layer, and every M-Pesa transaction is independently verified before anything is marked paid. See our Security Commitment for more.
Do you sell or share my data?
No. We share only the minimum information necessary with the small number of providers who help us run the platform (payment processing, email delivery). See our Privacy Policy for specifics.
Support
How do I contact support?
Visit Contact & Support for our email, phone number, support hours, and a contact form.